Terms and conditions

1. General

These Terms and Conditions relate to Little Wonders Nurseries at Falmouth and Penryn Campus.  The details will apply equally to both settings unless specified.

Age of Admittance

Little Wonders Falmouth Nursery accepts children from 1 to 5 years of age.

Little Wonders Penryn Nursery accepts children from 20 weeks to 5 years of age.

Hours of Opening

Little Wonders Falmouth Nursery is open Monday to Friday from 8.00am to 5.30pm.

Little Wonders Penryn Nursery is open Monday to Friday from 8:00am to 6:00pm.

All children must be collected before the session finishing time otherwise a charge will be made (see fees structure).

Weeks Open

The nursery is open 51 weeks a year excluding bank holidays.

Settling In / Gradual Admissions

It is our aim to allow all children time for settling in, so that the child can form relationships with their carers and become familiar within the nursery surroundings. Each child and their needs differ so the length of time for settling in varies from child to child. We offer stay and play sessions that usually last for about an hour, these are free of charge.

We request that a parent attends the nursery with the child for settling in until he or she is happy to be left and to help ensure parents are aware of all policies and procedures and to help make sure we have all the relevant  information about your child and consent to ensure a smooth transition into nursery.



The Nurseries have been set up to provide care for the children of students and staff. However we recognise the importance of being part of the local community and there are places made available for children of members of the public.

We make a conscious effort to give equal opportunities to everyone. The nursery is an inclusive setting that promotes equality of opportunity recognising and developing the unique skills and abilities of each child. We aim to accommodate any child referred to us by social services whenever possible.

All enquiries are taken into account and a note made of any specific sessions required. We try to be flexible with attendance patterns to meet the required needs.

We operate a waiting list. Any new enquiry is added to the list. Priority on the waiting list goes firstly to students and staff, then to siblings of children already attending the nursery and then to members of the public, according to the order in which they appear on the waiting list.

Parents are welcome to contact the nursery with any queries they may have concerning their child’s place on the waiting list at any time during the year.


Parents must supply the Nursery with Emergency contact telephone numbers and these must always be up to date.

The parent/carer has a responsibility to notify any change of workplace, home address, or contact person.

Parents/carers must provide the Nursery with a password.  Anyone collecting their child from the Nursery who is not known to the nursery staff will be asked for the password before they can take the child with them.

Please inform us if someone different is collecting your child.


Terms and Conditions will be reviewed periodically and we will inform you of any updates.  The current terms and conditions are published online.

Change of Details

You must immediately inform us of any changes to your contact details.

Court order

You must inform us as soon as possible and no later than the next time your child attends the nursery if your child is the subject of a court order and provide us with a copy of such order on request.


Parents are to provide their own nappies and wipes.   Disposable nappies are preferred, for hygiene reasons, but we understand environmental concerns and respect parental choice.  Reusable nappies will be double wrapped and sent home for the parent/carer to clean.

Off Premises Visits

Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements and subject to parental consent being obtained.

Mobile Phone

To ensure the safety and wellbeing of all children who attend our nurseries we enforce a policy of no personal mobile phone usage within our settings. Should you be on your personal mobile phone as you arrive at the nursery, can we please ask that you conclude your phone call before entering the premises.

Equal Opportunities

We are an equal opportunities organisation, which makes decisions without regard to race, colour, sex, religion, national origin, age, disability, marital status or sex change status or any other factor protected by law.

Nursery Closure

The Nursery is closed on public Bank Holidays and for a week at Christmas.

If the nursery has to close or we take the decision to close due to events or circumstances which are outside our ability to reasonably control, we shall be under no obligation to provide alternative childcare facilities to you.

If any single period of closure exceeds 3 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 3 days.

Complaints or Concerns

Customer satisfaction is of paramount importance to us.  If you have a concern please speak to your child’s key person and/or the nursery manager at Little Wonders Falmouth, Amanda Cooke (01326 213765) or Marie Butts, nursery manager at Little Wonders Penryn (01326 370408). If you still feel concerned then please contact the Head of Nursery and Sports Services, Simon Court (01326 255774).

2. Medical

Emergency Treatment

Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.

Current guidelines recommend that to avoid the possibility of an allergic reaction, sticking plasters should not be applied to children in the nursery. Sometimes, as a parent you will be aware that a plaster works wonders for the minor injury! In order to comply with guidelines we have decided to give parents/carers the option for plasters to be used on their child and you’ll be asked to give your consent when you register with us.

In the unlikely event of serious injury or sudden illness affecting your child we will endeavor to contact you immediately. If for any reason this is not possible, our qualified first aiders will administer first aid and/or seek medical assistance as thought necessary. In such an emergency if hospital treatment is required a staff member will accompany the child to hospital, and wait until a parent/carer arrives.

Please note the nursery can only administer prescribed medication.

Any emergency treatment judged by staff to be necessary or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against parent’s wishes if we have not been informed otherwise.

Accident Book

In the event of an accident, you will be informed and required to sign the accident book. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.


Please notify the nursery if your child is unable to attend due to illness. You can notify the nursery by telephone or via the parent portal. Absence due to illness will still be charged for.

The Nursery will make every effort to notify parents should their child become ill at the Nursery. Senior staff reserve the right to remove the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to; our policy and guidelines are available from the nursery manager.

Any child who has been sent home from the Nursery because of ill health will not be re-admitted for at least 24 hours. If a child is prescribed antibiotics they will not be allowed to return to the Nursery for at least 48 hours.

Should a child be on prescribed medication, it is the responsibility of the parent/carer to notify the Nursery Manager or key-worker and to sign the necessary form consenting to administering of such.

Parents/carers are asked to refer to the Illness/Communicable Disease List supplied for your information on minimum periods of exclusion from the Nursery.

Contagious Disease

For the benefit of the other children in the nursery, you must not allow your child to attend the nursery if they are suffering from a contagious disease which could easily be passed on to another child during normal daily activities of the nursery.

The Nursery reserves the right to refuse to accept children unless staff are satisfied they are not infectious. This is to protect other children from cross infection. The Nursery’s exclusion policy is guided by the local Authority.

If in doubt

If your child is suffering from a doubtful rash, sore throat, discharge from the eyes, nose, diarrhoea or any similar symptoms; please keep the child at home until the doctor has certified that the symptoms have disappeared.

You must inform us immediately if your child is diagnosed with any allergy or intolerance.


If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from their parent. All antibiotics must be prescribed by a doctor.

3. Child Security and Protection

Child Protection

Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background has a right to protection from neglect, physical, sexual or any other abuse and it is our priority to keep children safe from harm whilst in our care.

The Nursery has a full written policy on Child protection which is available from the nursery manager.

Arrival of children

Children should be delivered by parents/carers into the care of a Nursery Staff Member and entered into the attendance register.

Collection of Children

Children will not be released into the care of anyone other than those named on the childcare registration form unless authorised by the parents personally, by telephone or in writing. If we are not reasonably satisfied that an individual is allowed to collect your child, we will not release your child into their care.

In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.

You are required to inform us immediately if you are unable to collect your child from nursery by the official collection time. All collections must be by an adult over 18 years of age.

Late collection fees are payable.

Social Services

It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm. We have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We will consult with you and seek your permission to access further support, unless it is deemed contrary to the child’s best interests.

Behaviour Management

The Nursery has a written policy on behaviour management which is available from the nursery manager.

The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.

4. Property and Premises

Personal Property

The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents.


Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery. Please provide a spare set of clothing for your child in case of an accident or the need for a change of clothing.

For health and safety reasons please ensure your child wears flat, closed toe shoes or trainers. No jewellery except stud earrings should be worn.

5. Food and Drink


Fresh drinking water is available to all children throughout the day.

For the older children, water is available for them to help themselves when thirsty, this promotes independence and self-help skills. For the younger children, water will be available and offered throughout the day alongside designated snack and meal times in either beakers or cups depending upon the age and stage of development of the children.

All children will be encouraged by the staff to drink water throughout the day as part of our commitment to offering healthy food and drink options.

Meals & Snacks

Snack and drinks will be made available to the child throughout the day and it is the responsibility of the parent/carer to notify the staff of any allergies the child suffers.

A hot midday meal will be available for the children at an extra cost. Menus will be displayed for inspection. Notification on a monthly basis, of the type of meal requirements must be made to the staff.

For Health and Safety reasons we do not accept children bringing in their own packed lunch, unless an arrangement with the Manager has been made and the lunch box policy is followed.

Milk Feeds

We will use whichever formula your baby uses, we will be happy to use expressed breast milk given in accordance with your written instructions.

Nut Allergy

As the number of children with nut allergies is increasing with parental support we aim to endeavour to keep the nursery nut free. Parents are requested not to send food or empty food packaging materials into the nursery.

6. Childcare Registration

Registration form

Registration forms, terms and conditions and policy documents are shown and explained to parents before their child starts at the nursery. Registration forms and any extra information are given to the nursery manager before a child starts at the nursery and added to the nursery’s database.

Parents will be sent an email asking them to login to the parent portal to check and update any details on the registration form.

Confirmation of Your Childcare Place

We will confirm your childcare place within 7 working days as this is subject to childcare place availability.

Schedule of Fees

The schedule of fees is available from the nursery manager.


As part of the registration process, you will be asked to confirm whether you give consent on a number of matters.

Photography and website

There are occasions when the Nursery may wish to take photographs or make video recordings of the children. Sometimes this is strictly for educational purposes and on other occasions it may be for other purposes ancillary to the running of the Nurseries (e.g. taking photographs for use in our brochure and on our website).

Similarly, there are occasions when the local press visit to record particular events and they may wish to publish photographs of children in newspapers or use recordings of the children on television when reporting these events.

In order to comply with the Data Protection Act 2018 the Nursery needs your consent before taking photographs or making video recordings of your child for purposes which are not part of its core activities.  A permission form will be in your welcome pack.

7. Fees and Booking Pattern

Fees are calculated on a 51 week booking pattern.

Term time is available on a 38 week booking pattern for funded placements only.

For students, fees are calculated on a 42 week booking pattern based on the academic year from September through to July.  Holidays during this period must be booked at least 2 weeks in advance but will be charged for.

Holidays must be booked at least 2 weeks in advance and a fixed retainer fee for either a half day session or a full day session will be charged.  Holidays not booked 2 weeks in advance will be charged for. Holidays can be booked by completing a holiday form or via the online parent admin portal.

Absences for sickness will be charged for.

Some places may be available in the nursery for children under 8 years of age during the school holidays. Please ask for further details.


For prices, please refer to the fee schedule for each nursery.

Regular Booking Pattern

We accept 2 day, 3 day, 4 day and 5 day weekly booking pattern or 2 sessions minimum.

Change of Booking Pattern

To increase your booking pattern we require 24 hours’ notice and any additional hours are subject to availability.  Changes can be booked a maximum of 2 weeks in advance.  Additional hours may be requested and are subject to availability.

Subject to the provisions of the cancellation section below, to decrease your booking pattern you must provide us with thirty (30) days’ notice in writing or by email to the nursery manager.

Should insufficient notice be given then you will be invoiced for the full childcare fees for thirty (30) days’ notice from the date of any change as if the hours had not decreased.

8. Discounts

Sibling Discount

Where parents have more than one child at the Nursery, a 10% reduction in fees is allowed for the second and subsequent children.

Staff and Student Discounts

Staff and Student Discounts apply at each nursery.

9. Free Early Years Entitlement (FEYE)

Free Early Years Entitlement (FEYE)

FEYE is available for all 3 and 4 year old children, regardless of parental income, from the term after a child’s 3rd birthday.

3 and 4 year old children will be entitled to 570 hours of free childcare, spread out over either 38 weeks or 51 weeks.  This means your child will receive 11 hours free child care per week for 51 weeks of the year or 15 hours per week for 38 weeks of the year.  Meals are payable at £2.50 if funded sessions include lunch. If you choose to access any additional child care hours you will be charged for these. Please enquire with a staff member about funded places for 2 year olds.

10. Childcare Vouchers

Childcare Voucher Payments

Currently each parent is able to claim £243 (high rate tax payer) or £124 (standard rate tax payer) per month.

If your wage payment date falls after the 25th of the current month the voucher payment will be deducted from the following months invoice. The voucher company pays the nursery directly.

Childcare Voucher schemes are no longer available to new applicants.


11. Tax Free Childcare

Tax Free Childcare

Tax Free childcare is a new government scheme introduced to help your family with the cost of childcare and will support you into work or to increase your hours at work, should you wish to.

You can apply for Tax-Free Childcare if:

  • You and your partner (or the sole parent in a lone-parent family), are in work with each parent earning, on average, a weekly minimum equivalent to 16 hours at national minimum wage (NMW) or national living wage (NLW) and not more than £100,000 or more for at least one parent per household per year.
  • Your child is less than 12 years old (or less than 17 years old if they are disabled)
  • The child you are applying for usually lives with you
  • You work in the UK (if you’re a Crown servant or member of the HM Armed Forces posted overseas you can still get Tax-Free Childcare if your childcare provider is UK regulated)

To apply for Tax Free Childcare:

  • You can use the Childcare Calculator to see if you qualify for Tax-Free Childcare
  • Select “keep me updated” in the Childcare Calculator to ensure you receive Tax-Fee Childcare updates
  • You will receive an email informing you when you can sign up to Tax-Free Childcare
  • You will need to set up a Tax-Free Childcare account
  • Once you set up your Childcare account, you will receive a welcome pack


12. Additional Days/sessions

If Additional Days have been booked, these will be invoiced on the following months invoice. If you book and then cancel or find you do not need the additional session you will still be charged for the day/session booked.

13. Payment of Your Fees

Your First Invoice

We will create your first invoice from your child’s first day of attendance until the end of the month.

Payment of Fees (Monthly in advance)

Invoices are produced on the 14th of the month for the following month and are emailed to you. Any changes to the regular booking pattern made after the 14th will be reflected on the proceeding months invoice.

Fees are payable monthly; these are paid a month in advance and are due within 14 days of receipt of the invoice. Fees are payable whether your child is present or not.  Holidays must be booked at least 2 weeks beforehand.

Fee increases will be made on an annual basis on notice from the Nursery Manager.

Should your child give up their place in the Nursery a notice period of 30 days is required.  All monies should be paid on the child leaving the Nursery.

We accept payments by Credit Card, Debit Card or via the online shop at www.littlewondersnurseries.com

Invoices and your statement of account is available by logging into the parent admin portal.

Your Final Invoice

We will create your final invoice from the date of your termination notice. You will be required to pay the full fees for the thirty (30) days’ notice. It is your responsibility to obtain a receipt from the nursery manager as your proof of termination. Your child may attend during this time unless you have breached the childcare contract terms and conditions.

14. Cancellation of Your Childcare Place

Termination of Contract

If you no longer wish to maintain your child’s place at the Nursery you will be required to give 30 days’ notice in writing or by email to the nursery manager.

We reserve the right to exclude a child from Nursery for any breach of the childcare contract. We may terminate your childcare contract if your child’s behaviour at the nursery is deemed by us to be unacceptable or endanger the safety and well-being of other children at the nursery.

Non Payment of Fees

Should the fees for your child’s place be in arrears by £300.00 or 2 months, the Nursery Manager has the right to terminate that place (arrangements should be made to pay back any arrears owing).

Upon termination of this contract the child shall not be permitted entry to the nursery.

This shall be regarded as a formal demand for all outstanding monies and we will issue a final invoice and pass this to a debt collection agency for full recovery. In addition you will be liable for all associated debt collection fees and court costs.